Shipping policy

Shipping Policy

Last updated: 1^st September 2025

Shipping Locations

We currently ship within Australia and to select international destinations. If your country is not listed at checkout, please contact us for assistance.

Delivery Timeframes

• Australian Orders: Orders are processed within 2 business days and delivered within 3–7 business days via Australia Post or other courier services.
• International Orders: Delivery times vary by destination and typically range from 7–21 business days.

Delays due to customs, postal services, or unforeseen events are outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on location and order size.

• Domestic Shipping: Flat rate of $X or free for orders over $Y.
• International Shipping: Rates vary by country. Customers are responsible for any customs duties, taxes, or import fees.

Tracking

All orders include tracking information. You’ll receive a tracking number once your order has shipped.

Lost or Damaged Items

If your order is lost or arrives damaged, please contact us within 7 days of delivery. We will replace or refund the item in accordance with the Australian Consumer Law.

Returns & Exchanges

• We accept returns for faulty or incorrect items.
• For change-of-mind returns, please refer to our Returns Policy.
• International customers are responsible for return shipping costs unless the item is faulty.

LEGAL COMPLIANCE CHECKLIST

Requirement	Domestic (AU)	International
Delivery timeframe estimates
Clear shipping cost disclosure
Return/refund policy explained
Duties & taxes disclosed	(Not needed)
Lost/damaged goods responsibility