Terms of Service

Effective Date: 1^st September 2025

Welcome to Criket Technologies. These Terms of Service ("Terms", "Agreement") govern your access to and use of our website located at [www.criket.com.au] (the "Site") and the purchase of any products offered through the Site (the "Services").

Please read these Terms carefully before using our Site or placing an order. By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Who We Are

Criket Technologies is an Australian-based online retailer specialising in high-quality consumer electronics, including wireless earphones, headphones, smart watches, and Bluetooth speakers. We offer domestic and international shipping to selected countries.

2. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use our Services. By using the Site, you represent and warrant that you meet this requirement.

3. Account Registration

To make a purchase, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activity under your account. Criket Technologies is not liable for any loss or damage arising from your failure to protect your login credentials.

4. Product Information and Availability

We strive to ensure all product descriptions, images, and prices are accurate. However, we do not warrant that product descriptions or other content on the Site are error-free, current, or complete. We reserve the right to correct errors or update information at any time without prior notice.

All orders are subject to product availability. We reserve the right to limit the quantity of any product or refuse any order at our sole discretion.

5. Pricing and Payments

All prices are listed in Australian Dollars (AUD) and include GST where applicable. International orders may be subject to local duties, taxes, or import fees, which are the responsibility of the recipient.

We accept payments via secure third-party payment processors (e.g., PayPal, Stripe, major credit cards). By placing an order, you represent that you have the legal right to use the payment method provided.

 

 

6. Shipping and Delivery

We offer shipping both within Australia and internationally. Estimated delivery times are provided for reference and are not guaranteed.

·       Domestic Shipping

·       International Shipping: Customs clearance procedures may cause delays beyond our control.

You are responsible for providing accurate shipping information. Criket Technologies is not liable for orders delayed or lost due to incorrect addresses.

7. Returns and Refunds

Please review our [Return & Refund Policy] for details. Generally:

·       Items must be returned within 14 days of receipt.

·       Products must be in original condition and packaging.

·       Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds will be processed to the original payment method after inspection of the returned item.

8. Warranty and Defective Items

Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.

For warranty claims, please contact us at [support@criket.com.au] with your order number and details.

9. Prohibited Conduct

You agree not to:

·       Use the Site for any unlawful or fraudulent purpose.

·       Attempt to gain unauthorized access to any part of the Site or Services.

·       Interfere with or disrupt the Site or its associated systems and networks.

·       Reproduce, duplicate, sell, or exploit any portion of the Site without express written permission.

10. Intellectual Property

All content on the Site, including text, graphics, logos, images, product names, and trademarks, are the property of Criket Technologies or its licensors and are protected by copyright and intellectual property laws. You may not use any content without our prior written consent.

11. Limitation of Liability

To the extent permitted by law, Criket Technologies will not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our Services or products.

Our liability is limited to the purchase price of the product you ordered.

12. Privacy Policy

Your use of our Services is also governed by our [Privacy Policy], which outlines how we collect, use, and protect your personal information.

13. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of the State of Queensland, Australia. Any disputes arising in connection with these Terms shall be resolved in the courts of Queensland.

15. Contact Us

If you have any questions or concerns, please contact us at:

Criket Technologies

Email: support@criket.com.au

Website: www.criket.com.au